IronCAD Technical Support

Review support and service options, community, and learning resources for the IronCAD Design Collaboration Suite Solution.

 

Support Options

IronCAD's support provide the best-in-class service to help user navigate questions and to report improvements that can benefit the overall experience of the IronCAD Design Collaboration Suite solution.

    • Armor Advantage Support Services - Comprehensive product support. Includes Software updates, access to the IRONCAD community website, and bundled personal technical consulting services through email and telephone based support with screen sharing services where required.
    • Subscription Services - Software Updates and access to the IRONCAD community website.

Both support products run for 12 months and may be purchased with a software licenses or on the expiration of a previous support contract. Typically, IronCAD will release at least 1 new major product release each year and also a number of product updates in-between major versions.

For users without support or with lapsed support contracts, please contact our support team or your local reseller who will be happy to go through options for returning to support.

 

Learning Resources

Community - IronCAD provides an online discussion forum for those users that have purchased a full Armor Advantage or Software Subscription technical support contract.  You may access this online community through this link

    • If you have purchased the AA or SS annual contract but have not received your password, please contact technical support.
    • If you would like to purchase or renew an Armor Advantage support contract, please contact IronCAD sales through This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 800.339.7304 (option 2) or Internationally through +1-770-240-3008 (option 2) or by contacting your local reseller.

Learning Center - The IronCAD Learning Center is a collection of various demos and tutorial videos designed to teach you about the IronCAD Design Suite solution. Click here to access the learning center. Videos are updated continuously so check back often.

Webinar Series - We invite you to join us for one of our 30 minute webinar series to learn how IronCAD's Design Collaboration Suite can help your organization achieve higher levels of productivity. This series of webinars will focus on the three key design fundamentals using IronCAD's Design Collaboration Suite. The key concepts of Performance, Flexibility and Collaboration will be shown live on the first and third Friday of each month. Our technical staff will be on hand to answer all your questions during the webinar. Please join us by signing up by visiting - IronCAD's Webinar Series.

 

Product Updates and Downloads

Various product updates and downloads intended for IronCAD's solutions are available at Product Updates. Archived updates and other utilities are available at http://www.ironcad.com/archive_download/ . Note: Product Update downloads require a active AA or SS annual contract.